Shipping & Return Policy

Shipping Policy

All U.S. orders will be sent out via USPS First Class Mail. They will be subject to a $5.99 flat rate shipping fee. This does not apply to Canada and International shipments. Specific shipping costs to countries located outside the U.S. will be quoted based on the Shipping Address provided in the Shipping Method section of the Checkout Page.

Lost or Stolen Packages 

Kindred Boutique is not responsible for any packages that have been lost or stolen when an incorrect address was provided by the customer. If a package returns to us as "undeliverable" then we will ship out again at customer expense. Kindred Boutique is not responsible for refunding or replacing packages that have been shown as delivered. When an order or package is determined as being delivered based off the provided tracking number and customer is unable to locate package, customer has 72 hours from the time package is shown as delivered to notify Kindred Boutique via info@kindredboutiquela.com.

 

Return Policy

Returns will be subject to store credit for eligible merchandise. FINAL SALE ITEMS ARE NOT ELIGIBLE FOR STORE CREDIT/RETURN. Shipping will not be refunded. The customer will be responsible for shipping costs when sending items back to us. Returns must be postmarked within 7 days after date of delivery. Returns must be received in original, unused condition with tags attached and a copy of or the original invoice form included. 

****WE MUST BE NOTIFIED VIA EMAIL/TEXT PRIOR TO SENDING IN A RETURN.**** 

The phone number to text is +1-647-360-9549. This number is checked regularly, but please allow up to 24 hours for a response.

Once we have been notified via email/text, further instructions on how to return the item will be provided to you.

ALL RETURNS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIPT OF SHIPMENT.

**Items will not be accepted for store credit if the item has stains, animal hair, smells of cigarette smoke, perfume, or deodorant, is damaged in any way, etc. If there is any appearance that the item has been worn, it will not be accepted as a return.

If an item is rejected, the customer will be responsible for the reshipping fee. If we do not receive the reshipping fee within 5 business days, the item will be donated to charity. 

For returns that are accepted, a store credit will be issued in the form of a gift card within 5 business days and the customer will be notified along with instructions on how to redeem it. Store credit is good for 6 months from the date of being issued. Store credit may then be used to purchase that same item in a different size or a completely different item.

Clearance, shoes, accessories, and sale items are FINAL SALE and are not eligible for return or store credit. Again, ITEMS THAT HAVE "FINAL SALE" IN THE NAME ARE NOT ELIGIBLE FOR RETURN OR STORE CREDIT.

Holiday Return Policy

Orders placed between November 21st and December 24th are eligible for return until January 7th. These returns must be postmarked no later than January 7th. All other return policy guidelines will still apply. 

Damaged Merchandise

Once you receive your order, please inspect immediately. If you have received damaged merchandise, you MUST contact us within 3 days after delivery. NO EXCEPTIONS. The return will be rejected for store credit/refund if we do not receive a notification that you have received a damaged item within 3 days of receipt. 

  • Using your phone, take pictures of the damaged item (including the tag still attached to the item) and email to sales@kindredboutiquela.com.
  • Indicate in the subject line "Damaged".
  • In the email, include first name and last name on your account, order number, and the item name that was sent damaged. 
  • Instructions of how to send back the damaged merchandise will then be sent to the customer.